TalentUP: Elevating Leaders

In the fall of 2019, we interviewed Margaret Schuler – System VP of Revenue Cycle for OhioHealth. In that podcast, she described her efforts to strengthen the culture, and build resilience in her department of 1,700 employees. Since then, that resiliency has been tested – as her team overcame massive operational challenges with COVID-19.

We asked Margaret to meet with us again (this time online) in July 2020, to provide an update. In this new podcast, she shares personally how her staff rose to the occasion, and used creative solutions to not only survive, but excel during and unforeseen and unyielding crisis.

In this episode, we sat down with Margaret Schuler – System VP of Revenue Cycle for OhioHealth. When she entered this role, Margaret took full ownership of her transition, and she simultaneously worked to strengthen the culture and build resilience in her team. The landscape of healthcare is always changing, and it's been Margaret’s goal to meet that challenge by empowering every employee she serves as a leader. Editor’s Note: This interview was recorded right before the COVID-19 pandemic created a state-wide shutdown. We will follow up with Margaret in a podcast later this summer to see how she’s kept Revenue Cycle running strong during this national crisis.

Our Managing Partner, Dr. Linda Reese, talks with Mark Markram -- the Group HR Director for the Food Equipment segment at ITW. As a seasoned HR leader with international experience, Mark is a strong advocate for onboarding. During their conversation he provides solid advice on how companies can best support executives moving into new roles. Mark also details how he gained buy in from leaders at ITW to expand their onboarding program, and the success that followed.

The cornerstone of our philosophy – leader onboarding is a risk management process. In this podcast, Dr. Linda Reese walks us through this concept, and offers advice to leaders (and hiring managers) on how identify and mitigate risks inherent in a transition.

New Leaders start their jobs eager to make a difference. But sometimes their well-meaning actions pull them into what we call the Credibility Paradox. How can these executives avoid missteps that damage their reputation? Our Assessment Practice Leader and Senior Coach, Stephanie Henderson, answers that question, and shares best practices New Leaders can use to start their role the right way.

A New Leader's rival usually hides in plain sight, and can cause significant damage. In this podcast, we share the case study of a savvy leader who engaged a would-be rival with honesty and respect. Whether you're a New Leader or an onboarding specialist who supports executive transitions, this recording will help you identify patterns of rivalry, and engage rivals in a way that brings them into the fold.

Leader OnBoarding’s Managing Partner, Dr. Linda Reese, describes what The Myth of “Fit” is, and shares how it relates to new leaders moving into roles.

The value of New Leader feedback is undeniable - helping executives survive and thrive as they transition into their roles. Stephanie Henderson, Assessment Practice Leader and Senior Coach, underscores the need for a structured feedback process, and describes how one New Leader's proactive response restored relationships with his team.

Onboarding can be a confusing process that is full of paradoxes. New Leaders often encounter conflicting expectations in their transitions, and it can be overwhelming. Dr. Linda Reese explains how to identify and overcome problematic onboarding paradoxes.